Trend Micro discloses insider threat impacting some of its consumer customers

Cyber security company Trend Micro has revealed that an employee has stolen and sold data affecting thousands of its customers.

In a statement on its website, Trend Micro confirmed that the unauthorised disclosure of personal data had been a result of a malicious insider. They went on to say “In early August 2019, Trend Micro became aware that some of our consumer customers running our home security solution had been receiving scam calls by criminals impersonating Trend Micro support personnel.  The information that the criminals reportedly possessed in these scam calls led us to suspect a coordinated attack.”

Following investigation the company has taken action to ensure no further impact. It also confirmed that up to 70,000 of its 12 million customers has been affected.

Trend Micro has apologized in their online statement and has also given customers key information to consider in the aftermath of this incident including the fact that they would never call customers unexpectedly.

Trend Micro will never call you unexpectedly. If a support call is to be made, it will be scheduled in advance. If you receive an unexpected phone call claiming to be from Trend Micro, hang up and report the incident to Trend Micro support using our official contact details below. 

Official contact information for Trend Micro technical support in your region can always be found at https://esupport.trendmicro.com

Duncan Newell

Duncan is a technology professional with over 20 years experience of working in various IT roles. He has a interest in cyber security, and has a wide range of other skills in radio, electronics and telecommunications.

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