For about five hours this morning NatWest, RBS and Ulster Bank customers were locked out of their accounts the problem was fixed mid-morning.
An RBS spokesman said: “We would like to apologise to customers who experienced issues this morning. The issue has now been resolved and no customer will be left out of pocket as a result of this.”
The bank said that it was an “access issue” and there is no evidence that customer data was compromised. The issue was beleived to have started at 5am following an firewall update relating to the online banking app.
We would like to apologise to customers who experienced issues logging into their online and mobile banking accounts this morning, this issue has now been resolved.
— NatWest (@NatWest_Help) 21 September 2018